Terugbetalingsbeleid

Webshop returns policy

If you are not happy with your goods, we will happily issue a refund or exchange if returned within 14 days of receipt of your order in original condition. Please contact us at info@atelieramma.com to inform us about your return. Please include the number of your order.

When living in The Netherlands you can send your return back with PostNL using your local postal service. The refund will only be applicable for the returned goods. Products bought on sale will not be refunded. All returned items must be unused, complete with original packaging. We are not responsible for the return shipping costs of the items.

Please make sure all returned items are well packed to ensure a safe return. All returned packages should be sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in return transit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return address
Please contact us at info@atelieramma.com to receive the return address.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


You can always contact us for any return question at info@atelieramma.com